{"id":226,"date":"2022-08-13T19:53:03","date_gmt":"2022-08-14T00:53:03","guid":{"rendered":"https:\/\/fyveca.com\/reclamaciones\/?page_id=226"},"modified":"2026-01-22T19:05:38","modified_gmt":"2026-01-23T00:05:38","slug":"hoja-de-reclamo","status":"publish","type":"page","link":"https:\/\/fyveca.com\/reclamaciones\/","title":{"rendered":"Hoja de reclamo"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row bg_type=\u00bbbg_color\u00bb bg_override=\u00bbfull\u00bb bg_color_value=\u00bb#ffffff\u00bb][vc_column][vc_row_inner][vc_column_inner width=\u00bb1\/3&#8243;][vc_btn title=\u00bbVolver al sitio principal\u00bb style=\u00bb3d\u00bb color=\u00bbblue\u00bb link=\u00bburl:https%3A%2F%2Ffyveca.com%2F\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/3&#8243;][vc_single_image source=\u00bbexternal_link\u00bb alignment=\u00bbcenter\u00bb custom_src=\u00bbhttps:\/\/fyveca.com\/wp-content\/uploads\/2026\/01\/logo-e1768021093312.jpg\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/3&#8243; css=\u00bb.vc_custom_1644946273513{padding-bottom: 4% !important;}\u00bb]<div class=\"aio-icon-component  vc_custom_1769126180893   style_1\"><div id=\"Info-box-wrap-7531\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#000000;font-size:18px;display:inline-block;\">\n\t<i class=\"Defaults-edit pencil-square-o\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><p class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-7531 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"desktop:1px;\"}'  style=\"\">RUC 10411490781<\/p><\/div> <!-- header --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><div class=\"aio-icon-component  vc_custom_1769126226589   style_1\"><div id=\"Info-box-wrap-9021\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#000000;font-size:18px;display:inline-block;\">\n\t<i class=\"Defaults-envelope-o\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><p class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-9021 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"desktop:1px;\"}'  style=\"\">giovanni.veca@gmail.com<\/p><\/div> <!-- header --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><div class=\"aio-icon-component  vc_custom_1769126266821   style_1\"><div id=\"Info-box-wrap-6348\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#000000;font-size:18px;display:inline-block;\">\n\t<i class=\"Defaults-whatsapp\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><p class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-6348 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"desktop:1px;\"}'  style=\"\">951638009<\/p><\/div> <!-- header --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row bg_type=\u00bbbg_color\u00bb bg_override=\u00bbex-full\u00bb bg_color_value=\u00bb#ffffff\u00bb][vc_column][vc_row_inner css=\u00bb.vc_custom_1728145262959{margin-bottom: 4% !important;padding-top: 4% !important;padding-right: 4% !important;padding-bottom: 4% !important;padding-left: 4% !important;background-color: #e7e7e7 !important;border-radius: 35px !important;}\u00bb][vc_column_inner][vc_custom_heading text=\u00bbLibro de Reclamaci\u00f3n Virtual\u00bb font_container=\u00bbtag:h2|text_align:center|color:%23000000&#8243; google_fonts=\u00bbfont_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal\u00bb css=\u00bb.vc_custom_1644945309455{margin-bottom: 4% !important;}\u00bb][vc_column_text]Fecha de emisi\u00f3n de hoja de reclamo: 9 de abril de 2026<br \/>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f341-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"341\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/reclamaciones\/wp-json\/wp\/v2\/pages\/226#wpcf7-f341-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"341\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f341-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:341,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;group-menoredad&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Eres-menor-de-edad&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Si&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false}}\" \/><input type=\"hidden\" name=\"redirect_nonce\" value=\"ced0b989a0\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_name\" value=\"document-pdf\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_reference\" value=\"d8b4fd9a\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_date\" value=\"9deabrilde2026\" \/>\n<\/fieldset>\n<p><span class=\"n\">N\u00b0 de hoja<\/span>&nbsp<span class=\"n\"><span class=\"wpcf7-form-control-wrap\" data-name=\"nro-correlativo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" readonly=\"readonly\" aria-required=\"true\" aria-invalid=\"false\" value=\"000001\" type=\"text\" name=\"nro-correlativo\" \/><\/span><\/span><br \/>\nRUC: 10411490781<br \/>\nRaz\u00f3n Social: Sandra Beatriz Calderon Angeles<br \/>\nDirecci\u00f3n Comercial: Av. 1 de Mayo cruce Av. Los Algarrobos - Mercado Unicachi Sur Local G38 - Villa el Salvador<br \/>\n\t<center>\n\t<\/center>\n<\/p>\n<h4>HOJA DE RECLAMACI\u00d3N\n<\/h4>\n<h4>1. Identificaci\u00f3n del consumidor reclamante\n<\/h4>\n<div class=\"rq-fila tres-columnas\">\n\t<div class=\"rq-columna\">\n\t\t<p>Nombres: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Nombres\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Nombres\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Apellidos: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Primer-apellido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Primer-apellido\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t<\/div>\n<\/div>\n<div class=\"rq-fila tres-columnas\">\n\t<div class=\"rq-columna\">\n\t\t<p>Tipo de Documento: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Tipo-de-documento\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Tipo-de-documento\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"DNI\">DNI<\/option><option value=\"CE\">CE<\/option><option value=\"RUC\">RUC<\/option><option value=\"Pasaporte\">Pasaporte<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>N\u00b0 Documento: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Numero-de-documento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Numero-de-documento\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Celular: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"celular\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Podremos comunicarnos\" value=\"\" type=\"tel\" name=\"celular\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila tres-columnas\">\n\t<div class=\"rq-columna\">\n\t\t<p>Departamento: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Departamento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Departamento\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Provincia <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Provincia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Provincia\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Distrito <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Distrito\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Distrito\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila tres-columnas\">\n\t<div class=\"rq-columna\">\n\t\t<p>Direcci\u00f3n: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Av Psj Calle Jr, N\u00b0 Mz Lt Int\" value=\"\" type=\"text\" name=\"Direccion\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Referencia: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Referencia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Plaza, Colegio, Paradero, etc\" value=\"\" type=\"text\" name=\"Referencia\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Correo: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Recibir\u00e1s este documento\" value=\"\" type=\"email\" name=\"Correo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila\">\n\t<p>\u00bfEs menor de edad? <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Eres-menor-de-edad\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><span class=\"wpcf7-list-item-label\">No<\/span><input type=\"radio\" name=\"Eres-menor-de-edad\" value=\"No\" checked=\"checked\" \/><\/label><\/span><span class=\"wpcf7-list-item last\"><label><span class=\"wpcf7-list-item-label\">Si<\/span><input type=\"radio\" name=\"Eres-menor-de-edad\" value=\"Si\" \/><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<div data-id=\"group-menoredad\" data-orig_data_id=\"group-menoredad\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<div class=\"rq-fila tres-columnas\">\n\t\t<h4>Datos del Apoderado\n\t\t<\/h4>\n\t\t<div class=\"rq-columna\">\n\t\t\t<p>Tipo de Documento: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Tipo-de-documentopa\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Tipo-de-documentopa\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"DNI\">DNI<\/option><option value=\"CE\">CE<\/option><option value=\"RUC\">RUC<\/option><option value=\"Pasaporte\">Pasaporte<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"rq-columna\">\n\t\t\t<p>N\u00b0 Documento: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Numero-de-documentopa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Numero-de-documentopa\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"rq-columna\">\n\t\t\t<p>Celular: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"celularpa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Podremos comunicarnos\" value=\"\" type=\"tel\" name=\"celularpa\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"rq-fila tres-columnas\">\n\t\t<div class=\"rq-columna\">\n\t\t\t<p>Nombres: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Nombrespa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Nombrespa\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"rq-columna\">\n\t\t\t<p>Apellidos: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Primer-apellidopa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Primer-apellidopa\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"rq-columna\">\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<h4 style=\"margin-top:20px;\">2. Identificaci\u00f3n del Bien Contratado\n<\/h4>\n<div class=\"rq-fila tres-columnas\">\n\t<div class=\"rq-columna\">\n\t\t<p>Tipo de consumo: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Tipo-de-consumo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Tipo-de-consumo\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"Producto\">Producto<\/option><option value=\"Servicio\">Servicio<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>N\u00b0 de pedido: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Numero-de-pedido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Recibo, boleta, gu\u00eda, etc\" value=\"\" type=\"text\" name=\"Numero-de-pedido\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t\t<p>Fecha del incidente: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Fecha-de-reclamo\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Fecha del incidente\" value=\"\" type=\"date\" name=\"Fecha-de-reclamo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"rq-fila tres-columnas\">\n\t<div class=\"rq-columna\">\n\t\t<p>Monto del producto o servicio contratado objeto del reclamo: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Monto-de-reclamo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" value=\"\" type=\"text\" name=\"Monto-de-reclamo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t<\/div>\n\t<div class=\"rq-columna\">\n\t<\/div>\n<\/div>\n<div class=\"rq-fila rq-texto\">\n\t<p>Descripci\u00f3n: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Descripcion-del-producto-o-servicio\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describa correcta y solamente de qu\u00e9 se trata el producto\/servicio ...\" name=\"Descripcion-del-producto-o-servicio\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<h4 style=\"margin-top:20px;\">3. Detalle de la reclamaci\u00f3n y pedido del consumidor\n<\/h4>\n<div class=\"rq-fila rq-texto\">\n\t<p>Tipo de Reclamo: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Tipo-de-reclamo\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"Tipo-de-reclamo\" value=\"Reclamo: Disconformidad relacionada a los productos o servicios.\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Reclamo: Disconformidad relacionada a los productos o servicios.<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"Tipo-de-reclamo\" value=\"Queja: Disconformidad no relacionada a los productos o servicios o malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\" \/><span class=\"wpcf7-list-item-label\">Queja: Disconformidad no relacionada a los productos o servicios o malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<div class=\"rq-fila rq-texto\">\n\t<p>Detalle de la reclamaci\u00f3n o queja: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Detalle-de-reclamacion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describa correctamente s\u00f3lo su queja o reclamaci\u00f3n, c\u00f3mo recibi\u00f3 el producto\/servicio o atenci\u00f3n ...\" name=\"Detalle-de-reclamacion\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"rq-fila rq-texto\">\n\t<p>Pedido concreto del consumidor respecto al hecho que motiva el reclamo o queja: <span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"pedido-de-reclamante\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Qu\u00e9 solicita con su queja\/reclamo ...\" name=\"pedido-de-reclamante\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<h4 style=\"margin-top:20px;\">4. Observaciones y acciones adoptadas por el proveedor\n<\/h4>\n<div class=\"rq-fila rq-texto\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acciones-del-proveedor\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describa la soluci\u00f3n provista por el negocio\/empresa ...\" name=\"acciones-del-proveedor\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"rq-fila rq-notas\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Acepto-declaracion\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"Acepto-declaracion\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span> Me encuentro conforme con los t\u00e9rminos de mi reclamo o queja.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p><span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><em>En caso que el consumidor no consigne como m\u00ednimo su nombre, DNI, domicilio o correo electr\u00f3nico y el detalle del reclamo o queja, de conformidad con el art\u00edculo 5 del Reglamento del Libro de Reclamaciones, estos se considerar\u00e1n como no presentados<\/em><br \/>\n<span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><em>La formulaci\u00f3n del reclamo no excluye el recurso a otros medios de resoluci\u00f3n de controversias ni es un requisito previo para presentar una denuncia ante el Indecopi.<\/em><br \/>\n<span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><em>El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a quince (15) d\u00edas calendario, pudiendo extender el plazo hasta quince d\u00edas.<\/em><br \/>\n<span style=\"color: #ff0000;\"><b class=\"alert\">*<\/b><\/span><em>Con la firma de este documento, el cliente autoriza a ser contactado despu\u00e9s de la tramitaci\u00f3n de la reclamaci\u00f3n para evaluar la calidad y satisfacci\u00f3n del proceso de atenci\u00f3n de reclamaciones.<\/em>\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar Hoja de Reclamaci\u00f3n\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"123\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row bg_type=\u00bbbg_color\u00bb bg_override=\u00bbfull\u00bb bg_color_value=\u00bb#ffffff\u00bb][vc_column][vc_row_inner][vc_column_inner width=\u00bb1\/3&#8243;][vc_btn title=\u00bbVolver al sitio principal\u00bb style=\u00bb3d\u00bb color=\u00bbblue\u00bb link=\u00bburl:https%3A%2F%2Ffyveca.com%2F\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/3&#8243;][vc_single_image source=\u00bbexternal_link\u00bb alignment=\u00bbcenter\u00bb custom_src=\u00bbhttps:\/\/fyveca.com\/wp-content\/uploads\/2026\/01\/logo-e1768021093312.jpg\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/3&#8243; 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